At Gladies – For Muteyaar-e-Khaas, every outfit is made with love and attention to detail. We take great pride in the quality and uniqueness of our products. However, we also value our customers’ satisfaction and aim to provide a smooth shopping experience.

1. Eligibility for Returns/Exchanges

  • Products can be returned or exchanged only if they are unused, unwashed, and in their original condition with tags intact.
  • Return requests must be made within 7 days of delivery.
  • Customized, altered, or sale/discounted items are not eligible for return or refund.

2. Refund Conditions

  • Refunds are issued only if the product is defective or wrongly delivered.
  • If eligible, refunds will be processed back to your original payment method within 7–10 business days.
  • Shipping charges (if any) are non-refundable.

3. Exchange Policy

  • You may exchange your product for a different size, design, or another product of equal value.
  • Exchanges are subject to stock availability.

4. Return/Exchange Process

To request a return or exchange:

  1. Contact us at 📞 +91 77197 09501 | +91 62804 42500 or 📧 support@gladies.com within 7 days of delivery.
  2. Provide your order ID, product details, and reason for return/exchange.
  3. Ship the product to us in secure packaging.

Return Address:
📍 Gladies – For Muteyaar-e-Khaas
#40 Guru Nanak Nagar Police Station road, near Sharma hospital, Tripuri, Patiala, Punjab 147001

5. Non-Returnable Items

  • Custom-stitched suits
  • Made-to-measure outfits
  • Altered garments
  • Discounted or clearance sale items

6. Damaged or Defective Items

If you receive a damaged or defective product, please share pictures/videos with us within 24 hours of delivery so that we can resolve the issue quickly.

7. International Orders

  • Currently, refunds/exchanges for international orders are limited to defective/wrongly delivered products only.
  • Customers are responsible for return shipping charges from outside India.

8. Policy Updates

Gladies Fashion reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

At Gladies – Muteyaar-e-Khaas, we take pride in offering premium ethnicwear crafted with care and quality. While every suit is made to perfection, we understand that sometimes you may need an exchange or return. Our policy is designed to be simple, transparent, and customer-friendly.

1. Eligibility for Exchange & Returns

  • Products must be unused, unwashed, unaltered, and in original packaging with all tags intact.
  • Request for exchange/return must be made within 7 days of delivery.
  • Custom-stitched, altered, or discounted/sale items are not eligible for exchange or return.

2. Exchange Policy

  • You may exchange a product for:
    A different size
    A different color
    A different design of equal or higher value
  • If the new product is of higher value, the price difference must be paid.
  • Exchanges are subject to product availability.

3. Return & Refund Policy

  • Returns are accepted only if:
    The product delivered is defective, damaged, or incorrect.
  • Once approved, refunds are processed within 10-15 business days to the original payment method.
  • Shipping charges (if applicable) are non-refundable.

4. How to Request Exchange/Return

  1. Contact us within 7 days of delivery via:

    📞 +91 77197 09501 | +91 62804 42500

    📧 support@gladies.com


  2. Share your Order ID, product details, and reason for exchange/return.
  3. Repack the item securely and ship it to our boutique.

📍 Return/Exchange Address:
Gladies Boutique – Muteyaar-e-Khaas
#40 Guru Nanak Nagar Police Station road, near Sharma hospital, Tripuri, Patiala, Punjab 147001

5. Damaged / Defective Items

  • If you receive a damaged or defective item, please inform us within 24 hours of delivery with supporting pictures/videos.
  • We will arrange a replacement, exchange, or refund as per your preference (subject to stock availability).

6. Non-Exchangeable & Non-Returnable Items

  • Custom-stitched or made-to-measure outfits
  • Altered garments
  • Discounted / Clearance / Sale items

7. International Orders

  • Exchanges & returns are accepted only if the product is defective or wrongly delivered.
  • International customers must bear the cost of return shipping.

8. Policy Updates

Gladies Fashion reserves the right to update this Exchange & Returns Policy at any time without prior notice.