Terms & Conditions

Welcome to Gladies Boutique – Muteyaar-e-Khaas. By accessing our website gladies.in or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

  • Gladies Boutique is a premium ethnic wear boutique located in Tripuri, Patiala, Punjab, India.

  • By shopping with us, you agree to abide by the rules mentioned in this document.

  • We may update or modify these Terms & Conditions at any time without prior notice.

2. Products & Services

  • We specialize in handcrafted ethnic wear, designer embroidery, custom tailoring, and unstitched suits.

  • Each product is created with utmost care; however, slight variations in color, embroidery, or fabric texture may occur due to lighting or handwork nature.

  • Product availability is subject to stock.

3. Orders & Payments

  • Orders can be placed via our website, WhatsApp, or in-store.

  • Full payment must be made at checkout (online) or as mutually agreed (custom orders).

  • We accept UPI, Debit/Credit cards, Net Banking, and Cash in store.

4. Shipping & Delivery

  • Domestic orders within India are delivered in 5–10 business days (unless it’s a custom order).

  • International shipping timelines may vary depending on courier and customs.

  • Gladies Boutique is not responsible for delays caused by courier services, natural calamities, or unforeseen events.

5. Returns, Exchanges & Cancellations

  • Due to the customized and hand-crafted nature of our products, returns are not accepted unless the item is defective.

  • Exchange may be allowed in case of size issues within 3 days of delivery, provided the product is unused, unwashed, and with tags intact.

  • Cancellation of an order is only possible within 12 hours of placing the order. After that, the order goes into processing.

6. Pricing & Taxes

  • All prices are listed in INR (Indian Rupees).

  • Prices are subject to change without prior notice.

  • Applicable GST and other taxes will be charged at checkout.

7. Intellectual Property

  • All content, images, designs, and logos on gladies.in are the intellectual property of Gladies Boutique.

  • Copying, reproducing, or misusing our content without written permission is strictly prohibited.

8. Privacy Policy

  • Customer data (name, mobile number, address, etc.) is collected only for order fulfillment.

  • We do not sell or share customer data with third parties.

  • By shopping with us, you agree to receive updates/offers from Gladies Boutique via WhatsApp, email, or SMS (you may opt-out anytime).

9. Liability Disclaimer

  • Gladies Boutique will not be liable for any direct, indirect, or incidental damages arising from product misuse, courier delays, or website technical issues.

  • Customers are responsible for providing accurate shipping and contact details.

10. Governing Law

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of courts in Patiala, Punjab.

11. Contact Us

For any queries regarding our Terms & Conditions, please contact:

📍 Gladies – For Muteyaar-e-Khaas
Gladies Boutique - Muteyaar-e-khaas,#40 Guru Nanak Nagar Police Station road, near Sharma hospital, Tripuri, Patiala, Punjab 147001
📞 +91 77197 09501 | +91 62804 42500
📧 info@gladies.com