REFUND POLICY

At Gladies – For Muteyaar-e-Khaas, every outfit is made with love and attention to detail. We take great pride in the quality and uniqueness of our products. However, we also value our customers’ satisfaction and aim to provide a smooth shopping experience.

1. Eligibility for Returns/Exchanges

  • Products can be returned or exchanged only if they are unused, unwashed, and in their original condition with tags intact.
  • Return requests must be made within 7 days of delivery.
  • Customized, altered, or sale/discounted items are not eligible for return or refund.

2. Refund Conditions

  • Refunds are issued only if the product is defective or wrongly delivered.
  • If eligible, refunds will be processed back to your original payment method within 7–10 business days.
  • Shipping charges (if any) are non-refundable.

3. Exchange Policy

  • You may exchange your product for a different size, design, or another product of equal value.
  • Exchanges are subject to stock availability.

4. Return/Exchange Process

To request a return or exchange:

  1. Contact us at 📞 +91 77197 09501 | +91 62804 42500 or 📧 support@gladies.com within 7 days of delivery.
  2. Provide your order ID, product details, and reason for return/exchange.
  3. Ship the product to us in secure packaging.

Return Address:
📍 Gladies – For Muteyaar-e-Khaas
#40 Guru Nanak Nagar Police Station road, near Sharma hospital, Tripuri, Patiala, Punjab 147001

5. Non-Returnable Items

  • Custom-stitched suits
  • Made-to-measure outfits
  • Altered garments
  • Discounted or clearance sale items

6. Damaged or Defective Items

If you receive a damaged or defective product, please share pictures/videos with us within 24 hours of delivery so that we can resolve the issue quickly.

7. International Orders

  • Currently, refunds/exchanges for international orders are limited to defective/wrongly delivered products only.
  • Customers are responsible for return shipping charges from outside India.

8. Policy Updates

Gladies Fashion reserves the right to update or modify this Refund & Return Policy at any time without prior notice.